Shipping policy
FULFILLMENT & SHIPPING
DOMESTIC (US)
Orders are fulfilled within 5-7 Business Days (Monday-Friday). Standard shipping times after an order is fulfilled ranges from 2-4 business days for domestic orders.
INTERNATIONAL
International shipping ranges from 7–14 business days (Monday-Friday). Customers are responsible for all shipping costs including import duties/taxes (which are charged separately from the shipping cost you pay when checking out.
Return Window
You have 14 days from the date of delivery to request a return or exchange.
Eligible Returns
- Most items may be returned for a full refund or exchanged, provided they are unworn, unwashed, and in original condition with all tags attached.
- Items eligible for return/exchange include T-shirts, hats, mesh jerseys, bags, and other non-swimwear products (whether purchased at regular price or on sale).
Non-Returnable Items
- Bikinis (and other swimwear) are final sale and cannot be returned or exchanged.
Shipping Costs for Returns & Exchanges
- Our error (wrong item, defective item, or incorrect size shipped by us): We will provide a prepaid return label and cover the cost of shipping the correct item to you at no charge.
- Customer preference (size change, style preference, or other non-error reasons): You are responsible for the cost of shipping the item back to us. Once we receive and process the return, we will ship the replacement or process the refund, and we cover the cost of shipping the new item to you at no additional charge.
To start a return or exchange, please please visit support.careblocks.com/portal/repja to submit a return/exchange request within the 14-day window.
Package Condition:
Please ensure the item is returned in its original state/condition.
Please ensure the item is returned in its original state/condition.
Reshipment:
Once we receive the package and verify its condition, we will promptly reship the requested size if it's in stock. If the item is not in stock we will provide options on how to proceed with a product exchange or a refund. There is no additional charge for this service unless you are based outside the US.
Once we receive the package and verify its condition, we will promptly reship the requested size if it's in stock. If the item is not in stock we will provide options on how to proceed with a product exchange or a refund. There is no additional charge for this service unless you are based outside the US.
Updated Tracking Information:
You will receive an email notification with the updated tracking number as soon as the replacement item is shipped. This will allow you to track the progress of your returned item.
You will receive an email notification with the updated tracking number as soon as the replacement item is shipped. This will allow you to track the progress of your returned item.
If you have any further questions or concerns, contact our customer support team at customerservice@repja.com.